Politique de remboursement

Due to the premium nature of our products and strict hygiene and safety regulations, L'ENVIE does not accept returns, exchanges, or refunds on any opened, unsealed, or used hair care products and beauty accessories.

Damaged or Defective Items
We take immense pride in the quality of our collection. If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@lenvie.ca with your order number and photographic evidence of the issue. We will gladly arrange a replacement or a refund for the damaged item.

Unopened Items
Products that are completely unopened, unused, and in their original, intact sealed packaging may be eligible for a return within 14 days of delivery. In such cases, return shipping costs and liabilities are the sole responsibility of the customer.